Terms & conditions

You must be at least 18 years of age and capable of entering into a legally binding contract under applicable law to use our services and place orders.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly if you suspect unauthorised access.

Product descriptions, images, colours, and dimensions on our website are provided for guidance. We strive for accuracy; however, minor variations may occur due to screen settings, handcrafted items, or manufacturing batches.

Prices are listed in Indian Rupees (INR) unless stated otherwise and are subject to change without notice until you complete checkout. We may refuse or cancel orders in cases of pricing errors, suspected fraud, stock unavailability, or other legitimate reasons. If we cancel an order after payment, we will refund the amount paid for that order in accordance with our processes.

An order constitutes an offer to purchase. We accept orders when we confirm them (for example, by order confirmation email or dispatch). Until then, we may decline or limit quantities.

Delivery timelines, shipping charges, and free-shipping thresholds are as shown at checkout or on our Policies page. Risk of loss passes in line with our shipping arrangements once the carrier takes possession, except where mandatory consumer laws provide otherwise.

Due to the nature of our products, many sales may be final as described in our Policies. Claims for items damaged in transit must be reported within the timeframe and manner stated in our Policies.

All content on this website—including text, graphics, logos, images, and layout—is owned by or licensed to Decor Aura and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent, except for personal, non-commercial viewing as permitted by law.

To the fullest extent permitted by applicable law, our website and products are provided “as is” without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose, except where such disclaimers cannot legally be excluded.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the site or products, except where liability cannot be limited under mandatory law (including applicable consumer protection statutes).

Our total liability for any claim arising out of or related to these Terms or your use of our services shall not exceed the amount you paid to us for the specific order giving rise to the claim, or the amount permitted by law, whichever is greater where required.

You agree to indemnify and hold harmless Decor Aura and its affiliates, officers, and employees from claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the site, or violation of any law or third-party rights.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory provisions that may require otherwise, courts located in India shall have exclusive jurisdiction over disputes arising from these Terms or your use of our services.

If any provision of these Terms is held invalid, the remaining provisions remain in effect.