Privacy Policy

01

Overview

We respect your privacy and are committed to protecting personal data in line with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as they apply to our operations.

By using our website or placing an order, you acknowledge this policy. If you do not agree, please discontinue use of our services.

02

Information we collect

We may collect the following categories of information, depending on how you interact with us:

Account & profile: name, email address, phone number, and password (stored securely).
Orders & delivery: shipping and billing address, order details, payment status (payments are processed by our payment partners; we do not store full card numbers on our servers).
Communications: messages you send via contact forms, email, or support channels.
Technical data: IP address, browser type, device information, and usage data (e.g. pages viewed) collected through cookies and similar technologies.

03

How we use your information

We use personal data for purposes such as:

· Processing and fulfilling orders, including delivery updates.
· Managing your account and authentication.
· Customer support and responding to enquiries.
· Improving our website, products, and user experience.
· Sending transactional messages (e.g. order confirmations) and, where you opt in, marketing communications.
· Complying with legal obligations and protecting our rights.

04

Sharing & service providers

We do not sell your personal information. We may share data with trusted third parties who help us operate our business, such as payment gateways, shipping partners, email or hosting providers, and analytics tools—only to the extent needed for those services and subject to appropriate safeguards.

We may also disclose information if required by law, court order, or to protect the rights, safety, or property of Decor Aura, our customers, or others.

05

Cookies & similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, understand how visitors use our site, and improve performance. You can control cookies through your browser settings; disabling some cookies may limit certain features.

06

Retention & security

We retain personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

07

Your rights & children’s privacy

Depending on applicable law, you may have the right to access, correct, update, or delete your personal data, withdraw consent where processing is consent-based, or object to certain processing. To exercise these rights, contact us using the details below.

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we can delete it.

08

Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.